Frequently Asked Questions
Everything you need to know about shopping with Shay Kawaii
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimates are final sale.
How do I know which size to order?
Each product page features a detailed size guide. Since our styles range from oversized to slim-fit, we recommend checking the specific measurements provided for the best fit.
Do you restock sold-out items?
Many of our most popular pieces are restocked regularly. We recommend signing up for 'Back in Stock' notifications on the product page to be alerted immediately via email.
Are your products ethically sourced?
Yes, we partner with manufacturers who adhere to fair labor practices and safe working conditions to ensure our cute styles are made responsibly.
Can I change my order after it has been placed?
We process orders quickly to get them to you as soon as possible. You have a 1-hour window after ordering to contact our support team for any modifications.